Chameleon

User Feedback Management

View and manage user feedback submissions and ratings

User Feedback Management

The User Feedback Management system allows administrators to view, analyze, and respond to user feedback submissions, including ratings and comments.

Overview

The feedback management system provides:

  • Feedback List: All user feedback submissions
  • User Information: User details with avatars and nicknames
  • Rating System: Star ratings from users
  • Content Management: Full feedback content and comments
  • User Actions: Direct links to user management
  • Timestamp Tracking: When feedback was submitted

Features

Feedback Display

User Information

  • Avatar: User profile picture
  • Nickname: User display name
  • User Link: Direct access to user management page

Feedback Content

  • Rating: Star rating (1-5 scale)
  • Content: Full feedback text and comments
  • Timestamp: When feedback was submitted
  • Actions: Links to view user details

Data Management

Feedback Table

Displays feedback in a structured table with:

  • User Column: Avatar, nickname, and user link
  • Content Column: Full feedback text
  • Rating Column: Star rating display
  • Created At: Formatted timestamp
  • Actions: Link to user management

User Integration

  • Direct Access: Click "View user" to access user management
  • User Context: See feedback in context of user activity
  • User History: Access complete user interaction history

Usage

Viewing Feedback

  1. Navigate to Admin System → Feedbacks
  2. Review all user feedback submissions
  3. Click View user to access user management
  4. Analyze feedback patterns and trends

Managing Feedback

Review Process

  1. Read Content: Review feedback text and ratings
  2. Check User: Click user link to see user details
  3. Analyze Patterns: Look for common issues or praise
  4. Take Action: Address issues or acknowledge positive feedback

User Follow-up

  1. Access User: Use "View user" link
  2. Review History: Check user's complete activity
  3. Contact User: Use user management tools
  4. Track Resolution: Monitor feedback resolution

Feedback Analysis

Rating Analysis

  • High Ratings: Identify what users like
  • Low Ratings: Identify areas for improvement
  • Rating Trends: Monitor rating changes over time

Content Analysis

  • Common Themes: Identify recurring feedback topics
  • Feature Requests: Extract user feature suggestions
  • Bug Reports: Identify technical issues
  • Praise Points: Recognize positive user experiences

File Locations

  • Admin Interface: src/app/[locale]/(admin)/admin/feedbacks/page.tsx
  • API Routes: src/app/api/admin/feedbacks/
  • Types: src/types/feedback.ts
  • Models: src/models/feedback.ts

Common Tasks

Daily Feedback Review

  1. Check new feedback submissions
  2. Review ratings and comments
  3. Identify urgent issues
  4. Plan response actions

Weekly Analysis

  1. Analyze feedback trends
  2. Identify common themes
  3. Review user satisfaction
  4. Plan improvements

User Follow-up

  1. Access user management for feedback authors
  2. Review user activity history
  3. Contact users for clarification
  4. Track issue resolution

Troubleshooting

Feedback Not Displaying

  • Database Issues: Check feedback table connectivity
  • API Problems: Verify feedback API endpoints
  • Permissions: Ensure admin access to feedback data

User Links Not Working

  • User Management: Verify user management page access
  • User Data: Check user UUID validity
  • Navigation: Confirm proper routing configuration

Missing User Information

  • User Data: Verify user profile completeness
  • Avatar Issues: Check avatar URL validity
  • Nickname Display: Confirm nickname field population

Performance Issues

  • Large Datasets: Implement pagination for feedback list
  • Database Optimization: Index feedback tables
  • Caching: Cache frequently accessed feedback data